My lip was burned during a treatment. This caused a blister and further issues. I know it was an accident, and I in no way blame the person but I had a similar experience with injections in the side of my lips. It ended up making me have lumps. Oh well, too bad, is the attitude from the high end employees. Something should be done when mistakes happen. Mrs. Young, I believe, asked me how did everything go? And I told her my lip got burnt, she looked down at her computer and said $37.00 please. Nice!