This was my first visit. My impression is that the staff is incredibly well organized, very knowledgeable about the business, and overall, simply very competent. I popped in on a very busy Friday and the entire team (from top to bottom) ran like a well oiled machine. This visit was also my first ever in pursuit of any kind of cosmetic procedure. I was made to feel immediately at ease, and the entire team was both positive and encouraging. I was looking to book a moderately involved procedure on short notice (within 30 days). The staff made it happen…! I could not have been more pleased.